FAQs
Where does Choco Gala ship?
We ship anywhere in the United States (includes Alaska, Hawaii, and Puerto Rico) and Canada.
When can I expect my order?
Once we receive an order confirmation, it takes our chocolate artisans 1-2 days to craft your order. Bulk or large orders can take 2-5 days to complete.
Average shipping time is an additional 2-4 business days (depending on location). Please account for these production and transit times when placing your orders.
*USPS does not ship on Sundays and Holidays. Please factor this when placing your orders.
We offer shipping options with varying rates and delivery times, as well as local pick up and delivery. E-mail confirmations will be automatically sent when your order is shipped or ready to be picked up.
What are the shipping options and costs?
We ship our products with the United States Postal Service and United Parcel Service and the costs are calculated based on weight and distance.
We offer various shipping options. Expected delivery times are listed below:
- UPS Ground: 4 Business Days
- USPS Priority Mail: 2-3 Business Days
- UPS 2nd Day Air: 2 Business Days
- UPS Next Day Air: Next Business Day (If placed by 1PM)
- USPS Priority Mail Express: Next Business Day (If placed by 1PM)
We also offer free shipping for orders $100 or more:
- Free Shipping (2 to 5 business days, depending on location)
We also offer local delivery and pick up if your zip code is within the range of our shop. Local delivery comes with a flat fee of $25, while local pick up is free.
Can I request a future delivery date on my order?
Yes! You can input your requested delivery date at the Cart Page.
*Please note, most orders deliver on the requested delivery date. However, it is possible for your order to deliver late if there is inclement weather or shipping carrier issues. Please choose the correct shipping option that aligns with your requested delivery date.
*We are not responsible for late orders for incorrect or incomplete shipping addresses.
What is the return policy?
At Choco Gala, we deeply value our customers and 100% customer satisfaction is our highest priority. If you are not completely satisfied with the quality of your order upon arrival, please reach out to us at contact@chocogala.com within 7 days of receipt. Our team may request photograph(s) for verification purposes.
We will either provide you with store credit, a replacement of the original item(s), or an exchange.
If you wish to claim a short shipment on your order (missing units), you MUST provide a picture of the original shipping box and label for verification purposes. No refunds or reshipments of short shipped orders can be made without photo evidence of the original box with shipping label.
Due to the perishable nature of our chocolates, our 100% customer satisfaction guarantee applies only to correctly addressed orders. Please make sure to include a street address and company name, suite or apartment numbers when applicable to ensure proper delivery.
Choco Gala is not responsible for not delivered orders due to incorrect or incomplete shipping addresses. If you notice you inputted the wrong address, please email us at contact@chocogala.com as soon as possible so we can update it for you. We cannot implement any changes if the order is already in-transit.
In situations where an order did not deliver successfully due to an incorrect or incomplete address, we will ship another order out to you but you will be charged for additional shipping and handling.
Please note, discounted items are final and cannot be returned or exchanged.
How do I make changes to an order I’ve already placed?
We understand sometimes you need to make a change or an update to an order you have just placed. If you need to make a change, please reach out to us at contact@chocogala.com within 24 hours from original order placement. We cannot effect any changes to your order if the order is already in-transit.
How is the product made? Where do the ingredients come from?
All our handcrafted chocolate goods are made from ingredients of the highest quality and integrity. Our team obsessively sources the finest Belgian couverture chocolates from reputable vendors. In addition, we meticulously source the highest quality, organic fruits and ingredients from local farms and markets for our various chocolate bars, dips, and chips.
Our chocolates are melted through a careful tempering process and then placed into designated molds at the perfect time. This creates chocolates that are rich in flavor and smooth in texture. We can produce different colors of chocolates by incorporating organic food powders during the tempering process:
Original Flavors (cacao butter contents in %):
Dark (54%), Milk (38%), White (28%), Gold (30%), Ruby (33%)
New Flavors created using organic food powders:
Pink (White + Strawberry powder), Purple (White + Blueberry powder)
Organic fruits are carefully washed, prepared, and then dried in-house by our chocolate artisans before being added to our signature chocolate bars, dips, and chips.
Are your products Kosher and/or Halal?
The ingredients and the processes used to create our products adhere to Kosher/Halal standards. All our chocolates are sourced from Callebaut's premium Belgian chocolate chips, which are all Kosher-Dairy ("OK" certification) and Halal. Our organic food powders are all Kosher ("OU" certification). Organic fruits are washed, prepared, and dried in-house.
However, we are still in the process of having our facility approved by a Kosher supervising agency.
Allergy Information
The safety of our customers is a top priority for us. You should NOT consume ANY of our products if you have allergies for the following:
- Dairy/Milk – All of our dark, milk, and white chocolates may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
- Fruits – All of our products, including our solid chocolate pieces, may contain fruits or traces of fruits. Any person with a fruit allergy should NOT consume ANY of our products.
- Nuts – All of our products, including solid chocolate pieces, may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products.
- Gluten – All of our products, including our solid chocolate pieces, may contain gluten. Any person with a gluten allergy should NOT consume ANY of our products
What’s the average shelf life for your products?
We recommend that you consume our chocolate and organic fruit products within 2 months of receipt for optimal freshness, taste and enjoyability. If unopened and properly stored, our products can still be enjoyed within 3-6 months of receipt. The ideal storage for our products is a cool and dry place with a temperature around 65-68°F (18-20°C). We recommend not refrigerating or freezing our products as this can crack the chocolates.
What is the melting point of your products? How will I know my products will arrive safely?
Our chocolates begin to melt at 75°F or higher. Please do not leave our products near sunlight or a heated surface/environment. When shipping, we incorporate paper packaging, airbags, and/or bubble wrap to secure your products during transit. For areas with warmer climates, we incorporate heat protection packaging with ice packs to ensure the chocolates do not melt while in-transit. Though extremely rare, if your order arrives damaged, please let us know at contact@chocogala.com and our team will make it right.
What customization or personalization options are available?
All our orders automatically come with a personalized message, which you can type during checkout. For other customization or personalization options, please reach out to us at contact@chocogala.com and our team will do our best to accommodate your request.
Do you offer volume discounts?
We offer volume discounts for several of our products, ranging from our Gala Favors, Fruits & Bars & Dips, and Choco Pops collections. The product page will specify whether a product offers volume discounts.
Please reach out to us at contact@chocogala.com for more information.
How far in advance should I place my favor order for a large event?
For favor orders that are 40+ units, we recommend that you order 2 to 4 weeks before the event and select a delivery date of one week prior to the event. For favor orders that are 100+ units, we recommend that you order 4 to 6 weeks before the event and select a delivery date of one week prior to the event.
For favor orders that are 40 units or more, our team will reach out to you to confirm all personalization/customization and delivery details.
The ideal storage for our products is a cool and dry place with a temperature around 65-68°F (18-20°C).
For any inquiries, please reach out to us at contact@chocogala.com.